Help centre

How can we help?

Most things are answered below. If yours is not, message us — a person reads every single one.

Questions

Everything people ask

How long does Trex IPTV take to activate?

Seconds, in almost every case. Creating a line is a small automated operation — a record is written, credentials are generated, an expiry is set — and it runs the moment the payment gateway confirms. Your details show on the confirmation page and are emailed simultaneously. The only common delay is a bank holding a card payment for extra verification, and activation completes on its own as soon as that clears.

Which devices can I use with Trex IPTV?

Anything that speaks Xtream Codes, M3U or a MAG portal, which is the overwhelming majority of streaming hardware. Amazon Fire TV Stick, Android phones, tablets and TV boxes, Nvidia Shield, Samsung and LG smart TVs, MAG and Formuler boxes, Windows and macOS computers, and iPhone or iPad through a compatible player. If the device runs a player app, it will almost certainly work.

Why should I choose Xtream Codes over an M3U playlist?

Because of how each one loads. An M3U playlist is a single flat file listing every channel, and the player has to download and parse all of it before showing anything — on a large catalogue that can be hundreds of megabytes, which a memory-limited streaming stick handles slowly or not at all. Xtream Codes is an API: the player asks for categories, then for the channels inside whichever one you opened. Same subscription, dramatically faster on modest hardware.

What internet speed do I actually need?

Less than most people expect. Full HD needs roughly 6 to 10 Mbit/s in H.264 or 4 to 6 in H.265; genuine 4K in H.265 wants 15 to 25. Almost any modern connection clears that several times over. Buffering, when it happens, is nearly always latency, packet loss or Wi-Fi interference rather than a shortage of bandwidth — which is why a speed test so often shows a healthy number while the picture still stops.

My picture is perfect but the programme guide is empty. Why?

Because the guide is not part of the stream. It arrives as a separate XMLTV file and is matched to channels by a tvg-id attribute on each side. When those identifiers line up the guide appears; when they drift — after a broadcaster renames a service, say — you get flawless video next to a blank schedule. It is a data-mapping issue, entirely separate from delivery, and nothing you change on your device will fix it. Tell us which channels and we will remap them.

Playback sometimes refuses to start. What causes that?

Usually the connection limit, and usually a device nobody was thinking about. Every plan permits a fixed number of simultaneous streams, and exceeding it does not always produce a clear error — sometimes playback just will not begin. A box left on in another room counts. So does a phone player that was backgrounded rather than closed, sometimes for several minutes afterwards. Account for every device that could be streaming before assuming a fault.

Can I watch on more than one screen at once?

Yes, if your plan allows more than one connection. Each simultaneous stream consumes a slot, enforced at the server. Work out your real household peak before choosing rather than after — a plan bought too small does not feel like a plan bought too small, it feels like an unreliable service.

What happens when I renew?

The existing line is extended: same username, same password, same playlist URL, with the expiry pushed further out. Nothing on any of your devices needs changing, because from the player’s point of view nothing has. Renew a few days before expiry rather than after — extending a live line is instant, while restoring a lapsed one occasionally is not.

Will a VPN help or hurt?

It depends entirely on the cause. A VPN adds a hop, which normally adds latency and reduces throughput. But when your ISP routes badly towards the streaming server, it can accidentally provide a better path. Worth testing for one evening if you are having trouble; not worth leaving on by default.

One channel fails while everything else works. Is something wrong with my line?

No. A single failing channel while the rest play perfectly is a source problem upstream of your account, your device and your connection — nothing you can configure will change it. Report it so it gets fixed and watch something else in the meantime. It is the case where every channel fails at once that points at authentication, routing or a connection limit.

Still stuck

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Include your order number and the device you are using. That one detail turns a three-message conversation into a one-message fix, because the answer for a Fire Stick is rarely the answer for a MAG box.

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